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Anonymous
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Top up

Hi, I topped up my phone with £10 at 16:47. I then used it to call someone for 16 mins, but I was cut off and my phone indicated that I had used all of my credit. Even though my internet was on, I wasn't using it on my phone. I'm just confused as to why my credit got depleted so quickly

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Posts: 76,105
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Registered: ‎04-01-2009

Re: Top up

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Anonymous
Posts: 0

Re: Top up

You maybe on a big bundle which takes the credit as payment for allowances 

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Posts: 95,407
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Registered: ‎04-04-2012

Re: Top up

Was it a uk number or international?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 79,923
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Registered: ‎14-01-2013

Re: Top up

If the phone was cut off after 16 minutes it certainly sounds as if the call was either international or a premium rate number....

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Posts: 76,105
Topics: 561
Solutions: 3,514
Registered: ‎04-01-2009

Re: Top up

I'm mentioning @Anonymous so that he comes back.

This isn't customer service so you need to call them on 4445.