Re: Top up

Anonymous · ‎22-11-2017

Hi, I topped up my phone with £10 at 16:47. I then used it to call someone for 16 mins, but I was cut off and my phone indicated that I had used all of my credit. Even though my internet was on, I wasn't using it on my phone. I'm just confused as to why my credit got depleted so quickly

jonsie · ‎22-11-2017

What tariff are you on?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎22-11-2017

You maybe on a big bundle which takes the credit as payment for allowances

MI5 · ‎22-11-2017

Was it a uk number or international?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff · ‎22-11-2017

If the phone was cut off after 16 minutes it certainly sounds as if the call was either international or a premium rate number....

Veritas Numquam Perit

jonsie · ‎22-11-2017

I'm mentioning @Anonymous so that he comes back.

This isn't customer service so you need to call them on 4445.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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