Solved: Re: Top up

Anonymous · ‎14-10-2016

I have topped up using 4444 - it has been successful and I have received a confirmation text. My new balance still is not showing on My O2 and I am trying to unlock my phone, what can I do?

jonsie · ‎14-10-2016

Your best option would be to call customer service between 8 and 8.30 in the morning. It may be that the credit has been taken for one of the bundles with allowances, depending on the tariff of the sim.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎14-10-2016

Your best option would be to call customer service between 8 and 8.30 in the morning. It may be that the credit has been taken for one of the bundles with allowances, depending on the tariff of the sim.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎14-10-2016

Unless you are on the simply PAYG tariff you will have bought allowances with your too up.
CS will change your tariff and if you explain what's happened they should restore your balance too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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