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Top up won't update balance

Anonymous
Not applicable

on ‎12-05-2016 02:31

on ‎12-05-2016 02:31

Just topped up and got email confirmation but it won't update on my phone??
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Cleoriff
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‎12-05-2016 06:49 - edited ‎12-05-2016 06:51

‎12-05-2016 06:49 - edited ‎12-05-2016 06:51

Hi @Anonymous Turn your phone off and back on again and check if it has updated then. There was someone else yesterday who had a problem topping up. (though if you have had confirmation yours should be topped up...just may not be showing yet).  If it doesn't correct itself and show new balance after rebooting the phone then give customer services a ring and explain to them http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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MI5
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In response to Cleoriff
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on ‎12-05-2016 06:51

on ‎12-05-2016 06:51

Check you topped up the correct number?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎12-05-2016 07:41

on ‎12-05-2016 07:41

Look in your myo2?
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Martin-O2
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on ‎18-05-2016 10:50

on ‎18-05-2016 10:50

Hi @Anonymous has the credit topup become available on your phone now? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Anonymous
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on ‎18-05-2016 22:14

on ‎18-05-2016 22:14

Yes thank you
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Martin-O2
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on ‎19-05-2016 09:29

on ‎19-05-2016 09:29

@Anonymous wrote:
Yes thank you

Awesome glad you got it sorted! 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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