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Top up issues

Anonymous
Not applicable

I have tried topping up by web, and phone and have been unsuccessful.  I have topped up once using the web option.  I would like to talk to a live person as I am in Ireland for a few days and there are no O2 stores in Cork..  

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MI5
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Have a look on this help thread for alternative ways to top up too
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
Not applicable

Is there a phone number that I can call to get a real person on the other end and not just a looped message of how to top up?

 

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MI5
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4445 is PAYG customer service
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
Level 94: Supreme
  • 143426 Posts
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Registered:
Have a look on this help thread for alternative ways to top up too
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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Various other ways to top up here. Just scroll down to PAYG https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...

Veritas Numquam Perit

Girl in a jacket
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Anonymous
Not applicable

Try purchasing a top up voucher 

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Marjo
Former Staff
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Hi @Anonymous! How are you doing today? Sorry to hear you were having issues topping up! Did you manage to do it in the end or are you still struggling? Please let us know how it goes.

 

Thanks @MI5@Cleoriff, @Anonymous for your advice. smiling

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