Solved: Top up didn't go through

Anonymous · ‎30-12-2013

I topped up my Pay as you go phone yesterday at a tescos store however my balance has not changed. I know it is the right number as I used the number I tried to top up to register on the o2 website and received the code with no problem. Is there anything I can do?

Anonymous · ‎30-12-2013

It shouldn't affect anything as you can show them that you have no credit.

But maybe try calling o2 first like mentioned above to see if they can check your account for you.

View solution in original post

Anonymous · ‎30-12-2013

Hi

Do you still have the receipt from Tesco's?

Might be worth going back and explain your situation, hopefully they can sort it out for you.

MI5 · ‎30-12-2013

Call 4445 if you have 25p credit or talk to live chat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-12-2013

Or alternatively ring them from a landline 0844 809 0222 5p / min

Anonymous · ‎30-12-2013

yes i do still have the receipt. It says that the transaction was succesful so would this affect anything?

Anonymous · ‎30-12-2013

First speak to O2 CS as advised to see if the glitch is with them.

If not then seek assistance from the shop.

Anonymous · ‎30-12-2013

It shouldn't affect anything as you can show them that you have no credit.

But maybe try calling o2 first like mentioned above to see if they can check your account for you.

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