Solved: Top up big bundle

Anonymous · ‎19-12-2017

Hi I just changed my big bundle tariff to £15 data bundle instead of the normal one but when I topped up it has reverted back to the old one. I really don't want this as it's the data I needed. Can someone please fix this thanks.

MI5 · ‎19-12-2017

It will change on your anniversary date.
If you want it to change immediately, call 4445 and ask customer services to enable it now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff · ‎19-12-2017

Hi @Anonymous This isn't customer services you are talking to here. We are all customers like yourself. Your new tariff may not have updated yet. Give it another few hours then if no change... give customer services a call https://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎19-12-2017

It will change on your anniversary date.
If you want it to change immediately, call 4445 and ask customer services to enable it now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-12-2017

How do I get through to a person not a machine? It now says my balance is zero, so not sure where the £15 I put on last night went!

MI5 · ‎19-12-2017

Try live chat http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎19-12-2017

Hi @Anonymous! How are you doing? Let us know how you get on with this and if you managed to sort it out with customer service?

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