Top Up on 02 Website Problem

[Anonymous]

Hi I am new to this Board/02 forums

I have had a problem with using the 02 website to top up my mobile phone, I use my Nationwide Visa Debit card to top up £10 twice today, both times being declined, I got the 02 error page both times, I know there is no problems with my card as its been used before without any issues. I just hope the money doesnt get taken out my Nationwide account even though it was declined via the 02 website. Has anyone else had problems with this issue using the 02 website to Top Up? I suppose its off to the local corner shop for a voucher, but any advice would be most welcome, kind regards in the meantime you kind people.

[jonsie]

There are major problems with paying accounts and topping up at the moment.  I can only suggest you use a voucher or up via atm or the Nationwide app.

[Anonymous]

Thanks for the heads up jonsie, musch appreciated, I think its a trip to the shops for a voucher.

[MI5]

Yeah, if you do a quick search on the forum you will see the o2 payment system is broken, big time!

[jonsie]

If the problems weren't so serious you would think Monty Python were involved! Disgraceful doesn't begin to cover it. Don't get me wrong,  I once worked for o2, thought they were the only decent network, recommended to family and friends.  Now I am very sad at their demise, much like I was proud to say I worked for The Royal Bank of Scotland. No such endorsements now for either company unfortunately. Times have changed but both companies have gone way, way downhill in recent years and are no longer names you feel proud to be associated with. 

[Cleoriff · Accepted solution]

Various ways to top up included in this link.

Not all work due to payment systems being unfit for purpose...but a few other way shown. Scroll down to Payg..

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982