Top-Up Query to get mobile Discount for Broadband.

[Anonymous]

For some reason O2 stopped sending me text reminders telling me when I needed to top-up to get the mobile discount.
For the last few months my bills have been a bit messed up due to not getting the text reminders and a few small mistakes on O2's side.
I was hoping the problem had been rectified but I have not had a text reminder once again as I was told I need to top-up this month.
Anyway, I used to be able to see the "top-up by" date somewhere in my bills details but I can no longer find that information. Does anyone know where this information may be or have they stopped providing that now in order to prevent us from getting future discounts? Cynical.
Any help would be greatly appreciated. Thank you.

[Anonymous]

Pretty sure it is £10 you need to top every 3 months. I never got a text reminder when I was on payg however I topped up £10 every month so probably never needed a reminder

[Anonymous]

Yes I know it is £10.00 every three months. Trouble is I very rarely use my phone and just keep it going for the discount. I used to get reminders but not now.

[Anonymous]

Maybe note it in your diary or on your calender. Or make it a memo in your phone

[Anonymous]

Brilliant idea, now why didn't I think of that. :robotsurprised: :womanindifferent:
OK so back to my original question, where do I find out when the "top-up by" date is?
When I know that I can put it in my diary

[Anonymous]

Not entirely sure. I am now on pay monthly so looking through My O2 hasn't really helped. Hopefully someone on payg will be able to help soon

[Anonymous]

One of the old threads suggest how you can work it out, however not sure if it'd show if it's been more than a month.
viewtopic.php?t=27224
Worst case scenario would be a call to customer services.

[Anonymous]

Thanks ninzah, you are very patient. I followed that thread and it said:
"Go go: My O2 > Balances & bills
Look for a line which says "Remember to Top-Up before 14th September 2009 to enjoy these great benefits next month".
The date quoted is always one month after your last topup."
Which is what I used to do. But that section has now been discontinued. It is no longer there.

[Anonymous]

Yeah, thought it might be old and useless info but was still worth a check.
Nah, I'm not patient, I'm just online and bored

Guessing it will have to be a phonecall to customer services

[perksie Level 69: Guiding Light]

I know someone on here missed out on his discount because of not getting a top up reminder, he phone CS and they gave him back the missing discount.