Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 5
Registered: ‎05-06-2018

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Thanks everyone for the advise, back to the o2 store I go
Level 22: Usually online
Posts: 2,776
Registered: ‎03-08-2018

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Hello there @Itsalive1978 

Great go with confidence! Let us all know how it goes ~ best of luck 



Level 1: Joiner
Posts: 5
Registered: ‎05-06-2018

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Thanks everyone for the advice.

Went to a different shop, the O2 store in Portsmouth city centre, the guys there were great, really knew their stuff sorted out the exchange in no time at all.

Perhaps the guys in my local Swindon store should pop there for some reeducation 🤣
Anonymous
Posts: 0

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Glad to see it’s resolved for you
Posts: 86,579
Topics: 528
Solutions: 10,870
Registered: ‎04-04-2012

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Thanks for confirming Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 40: Notorious
Posts: 3,523
Registered: ‎26-03-2014

Re: Took out a refresh contract 6 days ago, changed my mind on handset

...and some common sense!
Glad to hear you got the result you wanted and should have had in the first place @Itsalive1978!
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Posts: 69,071
Topics: 667
Registered: ‎14-01-2013

Re: Took out a refresh contract 6 days ago, changed my mind on handset

....and yes, the people in the Swindon store DO need some re-education/training @Itsalive1978  wink

*The Game Is On*


Level 40: Notorious
Posts: 3,523
Registered: ‎26-03-2014

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Is that something that we can feedback on @EmilieT @Martin-O2 @Marjo?
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Highlighted
Community Manager
Posts: 5,533
Registered: ‎18-02-2016

Re: Took out a refresh contract 6 days ago, changed my mind on handset

I'm sorry to hear that you didn't have the best experience in-store when returning your handset @Itsalive1978. I'll arrange for your feedback to be passed on. I'll need a couple of details to do this so I'll send you a quick message. slight smile 

 

Thanks for the tag on this one @gmarkj!

Community highlights:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Instant Winners is back! - Enter the weekly prize draw every Friday!


If you'd like to take part, why not register? Smiley Happy
signature