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Level 1: Joiner
Posts: 5
Registered: ‎05-06-2018

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Thanks everyone for the advise, back to the o2 store I go
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Level 31: Resolver
Posts: 5,483
Registered: ‎03-08-2018

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Hello there @Itsalive1978 

Great go with confidence! Let us all know how it goes ~ best of luck 



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Level 1: Joiner
Posts: 5
Registered: ‎05-06-2018

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Thanks everyone for the advice.

Went to a different shop, the O2 store in Portsmouth city centre, the guys there were great, really knew their stuff sorted out the exchange in no time at all.

Perhaps the guys in my local Swindon store should pop there for some reeducation 🤣
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Anonymous
Posts: 0

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Glad to see it’s resolved for you
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Posts: 108,702
Topics: 561
Solutions: 14,395
Registered: ‎04-04-2012

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Thanks for confirming Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 48: Jubilant         
Posts: 6,171
Registered: ‎26-03-2014

Re: Took out a refresh contract 6 days ago, changed my mind on handset

...and some common sense!
Glad to hear you got the result you wanted and should have had in the first place @Itsalive1978!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Posts: 92,861
Topics: 751
Registered: ‎14-01-2013

Re: Took out a refresh contract 6 days ago, changed my mind on handset

....and yes, the people in the Swindon store DO need some re-education/training @Itsalive1978  wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
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Level 48: Jubilant         
Posts: 6,171
Registered: ‎26-03-2014

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Is that something that we can feedback on @EmilieT @Martin-O2 @Marjo?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Community Manager
Posts: 7,296
Registered: ‎18-02-2016

Re: Took out a refresh contract 6 days ago, changed my mind on handset

I'm sorry to hear that you didn't have the best experience in-store when returning your handset @Itsalive1978. I'll arrange for your feedback to be passed on. I'll need a couple of details to do this so I'll send you a quick message. slight smile 

 

Thanks for the tag on this one @gmarkj!

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