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Level 1: Joiner
Posts: 5
Registered: β€Ž05-06-2018

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Thanks everyone for the advise, back to the o2 store I go
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Level 28: Ingenious
Posts: 4,262
Registered: β€Ž03-08-2018

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Hello there @Itsalive1978 

Great go with confidence! Let us all know how it goes ~ best of luck 



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Level 1: Joiner
Posts: 5
Registered: β€Ž05-06-2018

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Thanks everyone for the advice.

Went to a different shop, the O2 store in Portsmouth city centre, the guys there were great, really knew their stuff sorted out the exchange in no time at all.

Perhaps the guys in my local Swindon store should pop there for some reeducation 🀣
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Anonymous
Posts: 0

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Glad to see it’s resolved for you
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Posts: 90,359
Topics: 539
Solutions: 11,792
Registered: β€Ž04-04-2012

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Thanks for confirming Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 43: Bright Spark
Posts: 4,174
Registered: β€Ž26-03-2014

Re: Took out a refresh contract 6 days ago, changed my mind on handset

...and some common sense!
Glad to hear you got the result you wanted and should have had in the first place @Itsalive1978!
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
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Posts: 76,679
Topics: 700
Registered: β€Ž14-01-2013

Re: Took out a refresh contract 6 days ago, changed my mind on handset

....and yes, the people in the Swindon store DO need some re-education/training @Itsalive1978  wink

*The Game Is On*


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Level 43: Bright Spark
Posts: 4,174
Registered: β€Ž26-03-2014

Re: Took out a refresh contract 6 days ago, changed my mind on handset

Is that something that we can feedback on @EmilieT @Martin-O2 @Marjo?
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
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Community Manager
Posts: 6,419
Registered: β€Ž18-02-2016

Re: Took out a refresh contract 6 days ago, changed my mind on handset

I'm sorry to hear that you didn't have the best experience in-store when returning your handset @Itsalive1978. I'll arrange for your feedback to be passed on. I'll need a couple of details to do this so I'll send you a quick message. slight smile 

 

Thanks for the tag on this one @gmarkj!

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