Took out a refresh contract 6 days ago, changed my mind on handset

[Itsalive1978]

Thanks everyone for the advise, back to the o2 store I go

[TallTrees]

Hello there @Itsalive1978 

Great go with confidence! Let us all know how it goes ~ best of luck 

[Itsalive1978]

Thanks everyone for the advice.

Went to a different shop, the O2 store in Portsmouth city centre, the guys there were great, really knew their stuff sorted out the exchange in no time at all.

Perhaps the guys in my local Swindon store should pop there for some reeducation 🤣

[Anonymous]

Glad to see it’s resolved for you

[MI5 Level 94: Supreme]

Thanks for confirming

[gmarkj]

...and some common sense!
Glad to hear you got the result you wanted and should have had in the first place @Itsalive1978!

[Cleoriff Level 94: Supreme]

....and yes, the people in the Swindon store DO need some re-education/training @Itsalive1978 

[gmarkj]

Is that something that we can feedback on @EmilieT @Martin-O2 @Marjo?

[Martin-O2]

I'm sorry to hear that you didn't have the best experience in-store when returning your handset @Itsalive1978. I'll arrange for your feedback to be passed on. I'll need a couple of details to do this so I'll send you a quick message.  

Thanks for the tag on this one @gmarkj!