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Re: Took out a refresh contract 6 days ago, changed my mind on handset
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on 28-06-2019 12:49
Re: Took out a refresh contract 6 days ago, changed my mind on handset
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on 28-06-2019 15:00
Re: Took out a refresh contract 6 days ago, changed my mind on handset
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on 02-07-2019 16:07
Went to a different shop, the O2 store in Portsmouth city centre, the guys there were great, really knew their stuff sorted out the exchange in no time at all.
Perhaps the guys in my local Swindon store should pop there for some reeducation 🤣

Re: Took out a refresh contract 6 days ago, changed my mind on handset
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on 02-07-2019 16:11
Re: Took out a refresh contract 6 days ago, changed my mind on handset
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on 02-07-2019 16:23

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Took out a refresh contract 6 days ago, changed my mind on handset
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on 03-07-2019 08:25
Glad to hear you got the result you wanted and should have had in the first place @Itsalive1978!
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Re: Took out a refresh contract 6 days ago, changed my mind on handset
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on 03-07-2019 08:29
....and yes, the people in the Swindon store DO need some re-education/training @Itsalive1978
Re: Took out a refresh contract 6 days ago, changed my mind on handset
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on 03-07-2019 08:58
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Re: Took out a refresh contract 6 days ago, changed my mind on handset
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on 03-07-2019 09:57
I'm sorry to hear that you didn't have the best experience in-store when returning your handset @Itsalive1978. I'll arrange for your feedback to be passed on. I'll need a couple of details to do this so I'll send you a quick message.
Thanks for the tag on this one @gmarkj!
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