To complete order

[Unknown]

I am a customer since September 2018, before I get my plan 02 asked me to pay for £200 in order to complete my order, so the amount was taken from my bank account. Now, I noticed in my bill that there’s no indication of the said amount, and if I’m not mistaken it was said that the money will be given back to me after 2 months since transaction was made. Is this true? Is there anybody here who experienced the same? Can’t get hold of 02 chat for days already. Thanks.

[MI5 · Accepted solution]

@Unknown

You can get the deposit returned after 3 months providing you have paid all bills on time and in full.
The money is then returned as credit on your 4th bill and you can leave it there to pay bills or request a transfer to your bank account.

[Unknown]

I see, so 3 months then. Cause as what I have remembered it’s 2 months. But anyways, glad to hear some feedbacks about it. Thanks ☺️

[MI5]

No, definitely 3 months mate.

[jonsie]

And 4 months before you see the money back in your account.