Time length to talk to customer services

[Anonymous]

What customer services, 3/4 of an hour waiting so far for an advisor to answer, quite happy to take the montly payment, what about an adequate service for it, should be 5 minutes max to answer a call.

[MI5]

Quite a few reporting long wait times at the mo 😞

[Anonymous]

Mostly due to the Samsung S6 launch I guess

[jonsie]

Plus it's weekend and the worst possible time to call them I'm afraid. ...

[Cleoriff]

And the end of the Easter break.  So that's every single reason given for poor response times by CS..No doubt the next one will be because the sun is out...

[Anonymous]

45mins this afternoon

30 mins and counting now. 

GET SOME MORE OPERATORS YOU CHEAPSKATES!!!!!!!!!!

[Cleoriff]

Wont help the frustration of today but I usually find 8-8.30 am is the best time to phone CS @Anonymous

[Anonymous]

Got to 45 minutes and the automatic system kicked me out and sent me back to the start. 

WHAT ON EARTH ARE YOU DOING???????? GET SOME MORE STAFF ON YOUR PHONES. I'M TRYING TO UPGRADE MY CONTRACT FOR GOODNESS SAKE!!!!!!!!!!

[Cleoriff]

Hi @Anonymous It's pointless shouting on here. This is a customer to customer forum. O2 customer service staff will not see your comments

[Anonymous]

But other customers will.

That's what counts. *>))