There are a few reasons @Steph14
Did you have a discount that ended?
Have you sent any MMS or premium messages?
Have you used charge to mobile for anything?
You can see what the charges are for following this guide:
Guide: How do I get to the 'Download Bill' page?
Once you know, then these guides might help:
Guide: Accidental MMS Sending and How to Avoid it
Guide: Have you fallen for or been conned into a premium rate scam? What to do next
Guide: Tips to avoid unexpected charges on your bill
If you need to contact customer services, then you can use the numbers below.
|
Customer Service
|
Number
|
Charges
|
|
From your O2 mobile
|
202
|
Free
|
|
From a landline
|
0344 809 0202
|
Standard UK Rate
|
|
From abroad
|
+44 344 809 0202
|
Free
|
Alternatively use social media:
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
