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Think I've been scammed.

Anonymous
Not applicable

My wife was playing a game on her Samsung Tocco Lite at the weekend, and after finishing what she was doing, she received a text giving her an unlock code for a game and saying that she had been charged £4.50 for the game and that by using the unlock code she is accepting their terms and conditions.

Needless to say, the unlock code hasn't been used, but it's odd that the £4.50 has been charged before the T&Cs have been accepted.

We checked the website which was mentioned on the text, but we seem to have to give our entire personal details to "unsubscribe".

This feels like a scam, has anyone else experienced anything like this?

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Anonymous
Not applicable

Had another look round and it seems it may, indeed, be a scam. I'll ring O2 and see what they say

Here's a link to some others who've been caught out.

http://whocallsme.com/Phone-Number.aspx/700046033/5

View solution in original post

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MI5
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It sounds like she completed the "trial" version of the game and clicked to accept to buy the "full" version. If the code has not been used you have a chance of getting your money back from the game vendor but you would need to contact them directly to do this.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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macblank
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Sadly the quango in charge of checking on premium numbers and costs won't investigate a single charge under £20
Old Phone Geek!!! A Mobile User Since 1993
Samsung Galaxy S3

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Anonymous
Not applicable

Had another look round and it seems it may, indeed, be a scam. I'll ring O2 and see what they say

Here's a link to some others who've been caught out.

http://whocallsme.com/Phone-Number.aspx/700046033/5

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perksie
Level 69: Guiding Light
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@Anonymous wrote:

Had another look round and it seems it may, indeed, be a scam. I'll ring O2 and see what they say

Here's a link to some others who've been caught out.

http://whocallsme.com/Phone-Number.aspx/700046033/5


You could try a complaint here, many have got these charges refunded:

 

 http://www.phonepayplus.org.uk/

 

I doubt if O2 can help.

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Toby
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Hi FatherTed,
I have accepted your post as the 'solution' as this link is helpful for others too slight_smile

Cheers
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macblank
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That WHO CALLS ME website is brilliant.

You ever get a.missed call. Or avoiding calls!!!

U can go to their website and most DODGEY numbers will be listed often with notes about who the company calling is and what that company is usually after.
Old Phone Geek!!! A Mobile User Since 1993
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Feel Free to Add Kudos, If I Have Helped slight_smile
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