Dear Sir/Madam,
Good morning,
I called O2 customer service this morning regarding the £183.66 charge from my direct debit on 5th November 2021. It exceeded my budges for 20 times or so. Not acceptable at all!
After I called, I had the conversations with three 3 members at O2. Unfortunately, I received the different information from the first staff member and the last one.
I am very unhappy with the last staff member who answered me that I had the right to raise the issue but she said that I had no issues to raise.
She didn’t like me to raise to issue at all whatever I explained to her.
The first staff member Mr. Nicholas at South Africa provided me the happy customer experiences but the last lady brought me a nightmare.
My complaint:
1. The latest bill £183.66 is not acceptable.
My reason is because:
I set up the bill capping £0.00 for both of my two contracts numbers of [Personal details removed]
and [Personal details removed] when I ordered the sim only deals online.
2. The information was given to me by the different staff members over the phone.
3. I was calling to sort out the huge charge but I was told by the last female staff that no issues to raise.
Why can she reject my request?
I am very dissatisfied with her services. It is unacceptable.
It damages the reputations of O2.
I look forward to hearing from you soon.
Kind regards,
Yours sincerely,
Lucy Song
[Personal details removed]
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