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The phone number is incorrect on my profile

Philwilts
Level 1: Joiner
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Im a new customer... my phone number on the profile doesnt match my actual number. When i want to change it.. it texts the incorrect number as proof of identity
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MI5
Level 94: Supreme
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@Philwilts 

You'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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