The joke that is O2

[Anonymous]

Ok, i've been nice. I've been polite. I've ignored all sorts of **bleep** ups, but i'm done with O2 now.

I am really not sure what collection of clowns operates this network but I'm sure they all have a good laugh at our expense.

1) Why, when my bill is not due until 5th January have I been cut off. Twice?

2) Why do you keep sending me emails trumpeting your 4G service when I can't even get 2G at the best of times?

3) Why do you try and convince us that you 'Live Chat' is actually a real person when it is so obviously a collection of pre-programmed responses

4) Do you actually give a monkies about your customers or do you just sit back and rake in the money?

5) How do you get hold of someone on the phone who isn't a completely disinterested clown who has no interest in resolving issues and when they think their headset is muted, say to one of their colleagues 'got a right moaning **bleep** here'

So, O2. Answers to the questions? And more to the point, what are you going to do about it?

[Anonymous]

Agreed. But saying 'Good 3G indoors and out' when there is no service 98%.......

[perksie]

Most of the time it's accurate, this is a wireless signal and the coverage cannot be defined to any great degree.

It will always be an estimate of what you get under ideal local conditions and is advertised as such.

You have never been promised anything  different, check your terms.

[MI5]

We can offer you some things to check but I'm not sure if you want help or just to let off steam ?

[Anonymous]

One of our radio engineers from work came round and checked and has cited poor positioning of the antenna.

But letting off steam too. As I said, sooner I can bin them the better. Vodafone were usless but at least they didn't cut you off 'by accident' and I could get a signal without a radio telescope in the garden.....

[Bambino]

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@Anonymous wrote:

One of our radio engineers from work came round and checked and has cited poor positioning of the antenna.

But letting off steam too. As I said, sooner I can bin them the better. Vodafone were usless but at least they didn't cut you off 'by accident' and I could get a signal without a radio telescope in the garden.....

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What about poor positioning of your house?

[MI5]

If the mast needs re-positioning you can report it to the network team and they will come and check it, when they can.

[Anonymous]

For what it is worth the Advertising Standards Authority recently made an informal decision on the coverage checker after o2 made some changes to the wording stating that the checker is an indication of outdoor coverage.

I too live in a 2g area and have patchy signal. The ASA have recognised the terminology"good indoor and outdoor" coverage and are reconsidering whether further changes are needed.

In relation to being "cut off" I assume there is more to the story as o2 would not suspend for no reason.

Finally venting off in a similar way to the way you have here to cs agents on the phone is hardly likely to win their support. Better to treat with respect and to recognise limitations of a wireless service.

If you choose to change network that is your decision. Just make sure you test using a payg sim for that network before signing up. Your post mentioned Vodafone signal not much better. You may just live in an area that is destined for poor coverage for a while JUST LIKE I AM.

Also you say the mast is poorly sited. It might be for your home but it will be covering hundreds if not thousands of properties and there will always be some who get a better service than others.

The decisions are yours but please, we are all customers on here, a little respect and decorum would be appreciated.

Please let us know how you get on.