Solved: Texts

Anonymous · ‎10-12-2013

My daughter has a iphone 5 and is having problems sending texts, there are not I message texts, just standard ones, took it to O2 and they gave her a new sim, but still having the same problem, everything else works as it should. Any ideas welcome please
Tim

MI5 · ‎10-12-2013

Live results for Newcastle upon Tyne, Newcastle upon Tyne

Sorry we're currently working on a phone mast in this area
You might experience problems making calls, using the internet, or sending/receiving emails in this area.
Updated 22:00 (refreshed hourly). Recent faults might not show yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎10-12-2013

Take a look here at the signal in the area the phone is being used http://status.o2.co.uk/ if no problems are showing try taking the SIM card out and giving it a wipe clean then re insert

Anonymous · ‎10-12-2013

All is good on that check, apart from no 4G 😞

Anonymous · ‎10-12-2013

Problems as in it takes ages to send

Anonymous · ‎10-12-2013

I would suggest taking the sim out and giving it a wipe if that doesn't work you could get a new sim free from any O2 store also try resetting the phone by holding the power and home buttons together until the apple logo appears

Anonymous · ‎10-12-2013

Just been in touch with 02 as not receiving texts. They said network congested which could be the same issue with sending?

MI5 · ‎10-12-2013

What is your location/postcode?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-12-2013

I'm in Northumberland

MI5 · ‎10-12-2013

That's a big area dude - Kinda difficult to narrow it down to a mast problem

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-12-2013

Not sure why it came up Northumberland?. I'm in newcastle upon tyne

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