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Texts to competition numbers

Rob07
Level 1: Joiner
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on ‎17-11-2020 11:50

on ‎17-11-2020 11:50

Texts to a competition number (81155) keep coming back as undelivered. My wife on Vodafone doesn't have this issue so why do I on O2?

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gmarkj
Level 66: Unequalled
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on ‎17-11-2020 11:59

on ‎17-11-2020 11:59

You probably have a £0 spend cap on your account.
I will tag our community gurus and see if they can help with this.
@O2Lisa or @O2Georgina - can you help @Rob07 with spend caps?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Lisa
Former Staff
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on ‎17-11-2020 12:03

on ‎17-11-2020 12:03

Thank you for the tag @gmarkj smiling

I will private message you now @Rob07 so we can look in to this for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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