on 12-11-2017 11:51
on 12-11-2017 12:01
on 12-11-2017 12:03
on 12-11-2017 12:03
12-11-2017 12:10 - edited 12-11-2017 12:14
12-11-2017 12:10 - edited 12-11-2017 12:14
From the international page
https://en.m.wikipedia.org/wiki/Crown_dependencies
4 years ago o2 removed them from the inclusive calls and sms loads of posts end October 2013 on here eg https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/calls-to-channel-islands/td-p/558416
on 12-11-2017 18:00
on 12-11-2017 18:12
on 12-11-2017 18:12
on 12-11-2017 18:54
on 12-11-2017 18:54
@DDRomford wrote:
Thanks so much for the community help. I really don't want to complain about the O2 employee who gave me incorrect information but I may phone and ask that the employees be given the tools to be able to provide correct replies to customers' queries.
I so appreciate the help of the Community.
Perhaps @MercedesS can assist with this ?
on 12-11-2017 19:04
on 12-11-2017 19:04
The whole point of complaining is to stop this type of misinformation costing customers potentially huge charges. Only by complaining to a higher authority will basic issues such as lack of training be addressed. I certainly would be angry enough to complain. It wasn't a difficult question and the adviser could easily have looked it instead of maybe just guessing.
on 12-11-2017 19:33
on 12-11-2017 19:33
on 12-11-2017 19:43
on 12-11-2017 19:43
@MI5 wrote:
Without doubt @jonsie.
Common knowledge on here and all covered by O2's own help pages.
If customer service can't get the basics right, what chance is there?
Occurrences such as this should be used to ensure training and operator knowledge be improved though and not for disciplinary purposes (unless a series of repeats of course).
Totally agree with that above. Why customers like us can provide better information that O2 Customer Services actually beggars belief. Makes me so angry at the lack of continuing education and training of O2 staff
Veritas Numquam Perit