Texting UK from South Africa

Anonymous · ‎09-02-2017

Hi, im off on holiday to South Africa soon and would like to know if its possible to send texts to the UK. I am on pay as you go, using an unlocked Nexus 4. I have seen its possible (49p a text not using the travel bolt on).

The reason i ask is prieviously ive been to Costa Rica and Cuba (although using a Samsung Galaxy Ace 2 locked to O2) and been unable to send a text home, despite members in my travel party using O2 and being able to send texts themselves.

Are there any phone settings i need to activate etc to be able to do this?

Thankyou.

MI5 · ‎09-02-2017

You should call CS on 4445 before you go to ensure that international roaming is enabled and you need roaming to be enabled in the settings on your handset.
To confirm costs etc you can look here http://www.o2.co.uk/international/internationalhub

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-02-2017

Thankyou ill give CS a call, i have an option for data roaming in the settings, is that what you mean? I did google data roaming and it was just if you needed to use the internet, nothing about calls/texts.

MI5 · ‎09-02-2017

Shouldn't need it for calls only, no.

However, even if not using data, you should select 3g networks, not 4g as sometimes this can prevent a complete network connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-02-2017

Ok thanks, i appreciate the help.

MI5 · ‎09-02-2017

No worries.
Let us know how it goes please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-02-2017

Had a chat with CS and i dont need to enable any account/phone settings, just text/call as i would in the UK. Thanks again.

Cleoriff · ‎09-02-2017

I know things have changed a bit now but when I was on PAYG I always contacted CS to let them know I was going abroad. I think back in those days I also panicked that my phone wouldn't work properly..or that they would think it stolen and someone else was using it....(I know, I know...but that was my worry)

At that time 'they always appreciated the heads up'...or so they told me...

Veritas Numquam Perit

MI5 · ‎09-02-2017

@Anonymous wrote:
Had a chat with CS and i dont need to enable any account/phone settings, just text/call as i would in the UK. Thanks again.

Fingers crossed

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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