This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Texting Abroad fails to send.

MikeFinlay
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎23-05-2020 16:55

on ‎23-05-2020 16:55

Hi. I was able to send a SMS text to a contact in Ireland on 16th March without a problem. When I try now it fails to send. Nothing has been changed with my account. I'm using an iphone 6. Texts to other numbers send without problem.

Message 1 of 7
1,858 Views
0 Kudos
6 REPLIES 6

jonsie
Level 94: Supreme
  • 98547 Posts
  • 616 Topics
  • 7251 Solutions
Registered:

on ‎23-05-2020 17:05

on ‎23-05-2020 17:05

Do you have a spend cap on your account @MikeFinlay 

Guide: Spend Caps & Charge to Mobile on O2 

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 7
1,853 Views
0 Kudos

MikeFinlay
Level 1: Joiner
In response to jonsie
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎23-05-2020 21:23

on ‎23-05-2020 21:23

Hi. Thanks for replying. No spend cap on the account.

Message 3 of 7
1,839 Views
0 Kudos

MI5
Level 94: Supreme
In response to MikeFinlay
  • 154617 Posts
  • 658 Topics
  • 29437 Solutions
Registered:

on ‎23-05-2020 21:40

on ‎23-05-2020 21:40

@MikeFinlay 

Does your phone say sending failed or is it just that the recipient doesn't receive it?

If the latter, they may have accidentally blocked your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
1,834 Views
0 Kudos

MikeFinlay
Level 1: Joiner
In response to MI5
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎24-05-2020 00:50

on ‎24-05-2020 00:50

Hi. A message comes up below just saying, 'Not delivered'

Message 5 of 7
1,820 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to MikeFinlay
  • 134170 Posts
  • 845 Topics
  • 7624 Solutions
Registered:

‎24-05-2020 08:16 - edited ‎24-05-2020 08:22

‎24-05-2020 08:16 - edited ‎24-05-2020 08:22

Hi @MikeFinlay 

Undelivered messages normally occur if the recipient's line is blocked, been switched off for some time or not available. Another reason is sending to an invalid number. (for instance a number abroad with the incorrect country prefix.)

Veritas Numquam Perit

Girl in a jacket
Message 6 of 7
1,797 Views
0 Kudos

MI5
Level 94: Supreme
In response to Cleoriff
  • 154617 Posts
  • 658 Topics
  • 29437 Solutions
Registered:

on ‎24-05-2020 09:21

on ‎24-05-2020 09:21

@MikeFinlay 

Can you get them to check if they have blocked your number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 7
1,793 Views
0 Kudos
Top Kudoed Authors
View All
Top