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Text messages

defjam708
Level 1: Joiner
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on ‎07-09-2020 17:35

on ‎07-09-2020 17:35

I tried sending a text message, it was quite a long one but it kept saying that it had failed, and I don't know why, anyone know why, I have unlimited texts and on pay monthly, thanks
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jonsie
Level 94: Supreme
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on ‎07-09-2020 17:46

on ‎07-09-2020 17:46

It sounds like it converted to mms which may not be provisioned on your account or you may have a zero spend cap @defjam708 

Guide: Accidental MMS Sending and How to Avoid it 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Marjo
Former Staff
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on ‎08-09-2020 10:15

on ‎08-09-2020 10:15

Good morning @defjam708 ! Welcome to our community! slight_smile

I just wanted to check in to see if the advice above from @jonsie was of help to you or if you need any further help with your text message issue? Is it still happening?

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