Solved: Text message from 07586726448 asking for billing d...

danbell · ‎21-03-2020

Received a text message from 07586726448 asking for new direct debit details and link looks like the 02 website

Is it genuine ?

MI5 · ‎21-03-2020

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-03-2020

@danbell

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-03-2020

Hi @danbell

It’s a scam and has been reported frequently on here. O2 are supposed to be looking into it, though they obviously haven't managed to shut it down as yet.

Do not open it or click on any links

Forward the scam text to 7726 free of charge

Other ways to report here…. including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

Block the number - advice in these links

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

Veritas Numquam Perit