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Text from O2?

TP2
Level 1: Joiner
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‎07-10-2020 16:46 - last edited on ‎08-10-2020 17:50 by

‎07-10-2020 16:46 - last edited on ‎08-10-2020 17:50 by

Hi

My monthly bill is almost always taken by DD from my bank on the 24th of each month. I have today received a text informing me that my latest payment has not been able to be processed and that I should go to [link removed for safety] and update my information.
I would call customer services but I cannot speak at the moment. Has anyone else experienced this? Does anyone recognise the address?

I am fearful that it may be a scam....

Thanks

TP

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MI5
Level 94: Supreme
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‎07-10-2020 16:50

‎07-10-2020 16:50

@TP2 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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