Solved: Text abroad-charged double!

Anonymous · ‎03-01-2017

Hi .I just noticed that i was charged double for texting abroad (Poland) Whats going on??

darrengf · ‎03-01-2017

Hi @Anonymous If you do send a SMS to Poland from the Uk on contract this will be 35p, on PAYG this will be 20p.

However please bare in mind that this is based on one standard SMS at no more than 160 characters, if you send a SMS that has 161 characters this this is classed as 2 SMS and will be charged as 2.

also if you send a SMS and this did convert to a MMS then you will be charged at 40per MMS on contract and 35p MMS on Payg.

Hope the above helps and welcome to the Forum

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

View solution in original post

MI5 · ‎03-01-2017

Since when did you last text?

Contract or PAYG?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

darrengf · ‎03-01-2017

Hi @Anonymous If you do send a SMS to Poland from the Uk on contract this will be 35p, on PAYG this will be 20p.

However please bare in mind that this is based on one standard SMS at no more than 160 characters, if you send a SMS that has 161 characters this this is classed as 2 SMS and will be charged as 2.

also if you send a SMS and this did convert to a MMS then you will be charged at 40per MMS on contract and 35p MMS on Payg.

Hope the above helps and welcome to the Forum

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

MI5 · ‎03-01-2017

There was also a price increase towards the end of last year.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎03-01-2017

A thread about the increase here https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Texting-abroad-charges/m-p/998028/hig...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Text abroad-charged double!

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