Solved: Text I received about upgrade. but order went thro...

GamingNerdUK · ‎22-07-2021

So I called today. and got the voice mail system I received a text. about an upgrade and the text reads (YOUR ACCOUNT IS NOT ELIGABLE FOR A STANDARD UPGRADE).

However my Upgrade to 02 refresh went through fine. as the person on 02 told me the phone is now ready to be dispatched.

Does anyone have any idea what this text alert means?

I got the text, when the woman says HERE IS A TEXT ABOUT YOUR UPGRADE.

Could this be because I've been moved to 02 Refresh?

MI5 · ‎22-07-2021

It's because you've just upgraded @GamingNerdUK

You need to wait 30 days before you can upgrade or make any changes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-07-2021

It's because you've just upgraded @GamingNerdUK

You need to wait 30 days before you can upgrade or make any changes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GamingNerdUK · ‎22-07-2021

Oh fab, had me panicing then like I was wondering why the upgrade went through, yet the voice messaging system was sending me that text about the upgrade.

Thanks for swift reply.

MI5 · ‎22-07-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GamingNerdUK · ‎22-07-2021

Just thought I'd fill you in on an update. My phone's been dispatched

Got the dispatch email just now. woohoo.

MI5 · ‎22-07-2021

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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