on 10-09-2017 15:31
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on 10-09-2017 15:31
Hi all,
Been with o2 for 7 years now. Switched to them when moved to a new home as they were the strongest signal and former (Tmobile) was dropping calls/poor signal.
I've noticed recently that my signal (still in same home) has gone to the dogs. Both inside and outside. I'm not receiving some calls, and some of my calls are getting dropped mid-conversation. Additionally my data drops as well very frequently.
I'm on the ancient 'Simplicity 20' with unlimited data. Because of its age I don't have access to 4g, my connection is 3g only.
My questions are; If I change to another 4G plan in theory will this improve my signal (i.e. am I getting poor signal because I am a 3g connection only).
My next question is, because of the excellent value of my current plan, will O2 price match/upgrade me to the same plan on 4G?
Any help is appreciated, sadly I'm at the end of my limits and the next step is getting my PAC and F'ing off to another provider.
Thank you
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on 10-09-2017 16:10
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on 10-09-2017 16:10
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278
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on 10-09-2017 15:35
Try switching to 2g only on your phone and see if that improves things indoors.
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on 10-09-2017 15:37
I've tried that and still the same unfortunately. Popped sim into another phone and same thing. Signal ranges between -95db and -105db.....really poor...the o2 network status lists the area as all systems normal, i'm at a loss to understand how my signal has deteriorated so.
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on 10-09-2017 15:45
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on 10-09-2017 15:45
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 10-09-2017 15:46
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on 10-09-2017 15:51
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on 10-09-2017 15:51
There are many things that can influence signal strength.
Your local mast may have an issue, it may have been moved, something could have been built which is blocking the signal, etc, etc.
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10-09-2017 15:59 - edited 10-09-2017 16:01
Heh, yeah you've actually read my mind, wouldn't be surprised if that was the case tbh. I use around 500mb of data pcm so i'm definitely not an abuser...hey ho.
I reckon at this point getting a replacement sim and trying to find a way to stay on a now-overpriced 3g tariff just isn't worth it. They've erected other masts nearer-by in the past few years for EE and 3.
PAC code it is! Thanks for your help.
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on 10-09-2017 16:10
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on 10-09-2017 16:10
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278
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on 10-09-2017 16:18
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on 10-09-2017 16:22
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on 10-09-2017 16:22
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.