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Terms of the contract different to the service provided

Anonymous
Not applicable

on ‎29-12-2017 20:09

on ‎29-12-2017 20:09

I have a big problem with my O2 service. I have moved from O2 pay and go to pay monthly about two months ago. The deal was agreed using online chat and the switch over went fairly smooth. The service I am receiving since the first day of my new pay monthly contract is different to the one agreed prior to the switch. Instead of having 16pound per month bills I am being asked to pay 40pound. Instead of agreed international rate of 1 pence per minute I am being charged 1.25. Please help. I have contacted cusomer service dozens of times but go in the loop. Have sent complaint already two weeks ago. 

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Cleoriff
Level 94: Supreme
In response to jonsie
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Registered:

on ‎04-01-2018 07:34

on ‎04-01-2018 07:34

@jonsie wrote:

 Good luck with this @Anonymous I don't think much of the first two options. You should be allowed to leave without penalty. 

Totally agree @jonsie

Veritas Numquam Perit

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Anonymous
Not applicable
In response to jonsie

on ‎04-01-2018 08:25

on ‎04-01-2018 08:25

I am obviously chasing this throught the Ombudsman. Will try to update eveyrone how it went. 

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Martin-O2
Former Staff
In response to Anonymous
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Registered:

on ‎04-01-2018 11:19

on ‎04-01-2018 11:19

OK @Anonymous please keep us updated on any developments or if you need help with anything! 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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