Termination fee

[Anonymous]

Hoping for help so thanks in advance.
I've just left o2 (Thursday 4th January) and ported my number over to ee. I know I need to pay £35 to terminate early and my bill was due out on the 11th of this month but I've cancelled my dd till I know the whole amount I owe. If I pay line rental in advance then doesn't that mean I've already paid for January? So the bill amount due should be void? I know I owe some charges on calls for January but surely that should be all I pay, on top of the termination fee?
Thanks again for any help

[MI5 · Accepted solution]

Your final bill will be generated by now but as you have ported your number you will need to call CS to get the full amount and pay it off.
Contact details here http://www.o2.co.uk/contactus
Ways to pay here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

[Bambino]

@Anonymous You should not have canceled your Direct Debit until you received a zero bill. You've probably created more problems for yourself. You need to speak to Customer Service to get this issue resolved.

[Anonymous]

I only cancelled my dd because I've had problems with o2 in the past taking over £200 out of my account in error. I wanted to know how much I owe before they just helped themselves. Thanks

[Anonymous]

So am I wrong about the paying in advance issue?
Thanks

[MI5]

You can make a payment anytime you like and it will come off your bill, but you will need to keep checking until everything is fully paid up or else they will screw your credit rating up for the next 6 years.....

[Anonymous]

I obviously intend to pay it all. I just want to make sure what I'm paying is the right amount. Can I just ask again, if I pay in advance... Have I not already paid for January? Thanks

[MI5]

Yes you have paid a month in advance.

[Anonymous]

Appreciate your help greatly

[MI5]

Anytime mate

Don't forget you have to give or pay 30 days notice too.