Termination charges

[Help1233]

Hi,

Has anyone who exercised their right to cancel airtime plan with no fees due to incoming price increases received final bill with termination fees? 

I received email stating I can leave early, text STAC as I wanted to change my number, have now received final bill with £92 fees.

Tried to ring and online chat multiple times but due to my previous O2 number being disconnected I'm unable to receive code via text. I'm at my wits end.

Thanks for any advice.

[Enlli]

You were supposed to follow the directions in the email which was to call O2 on 202 in order to avoid the charges 

Try messaging on social media

https://www.o2.co.uk/abouto2/social-media

[Help1233]

I did ring and was given the option to text PAC/STAC, I also done online chat and was advised there was nothing further needed 

[MI5 · Accepted solution]

@Help1233 

You'll need to get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[Help1233]

Thank you I got through on that number. Its a known system error. Shouldn't have received charges. Many thanks for your response 

[MI5]

You're welcome @Help1233