Termination Charges

[ChrissyR90]

Hi l am writing to enquire as to why l have been charged for Termination of my contract.

sky have included my mobile with the package l have with them.

l was given TEL 912413 and to contact o2 Customer Service.

not aware that just having a sim only, which changed to £10 per month last year.  That I was under a contract.

please can it be explained as to the charge of £78.73 be applied. l am a pensioner who can I’ll afford this cost.

please if you could contact me on my landline  xxxxxxxxx. As mobile signal not very reliable. Mob xxxxxxxxxx

Regards

Christine

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5 · Accepted solution]

@ChrissyR90 

If you are still in the minimum contract period you are charged for leaving early.

Your monthly cost is based on a prorata payment for the full term.

Explained here Guide: Cancelling Your Contract 

You should also remove your personal details as this is a public forum, not O2.

Flagged to mods.