Terminated contract but payment still tequested

[Dontowe]

Hi I terminated my mobile contract by phone last month and removed the direct debit instruction as advised but now I have been asked to make a payment and have an overdue fee. Why is that?

[Bambino · Accepted solution]

@Dontowe It's likely that there was still a charge left to pay on your account. You shouldn't have removed the Direct Debit until you received a zero bill. Whoever advised you to cancel the DD gave you the wrong advice.

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