Teleohone

paul2066 · ‎28-03-2020

Why is this month's bil same as last month when I have been deactivated for 2 weeks due to the current pandemic
Paul Dillon

gmarkj · ‎28-03-2020

What do you mean deactivated @paul2066?
Your contract does not stop unless you cancel (and doing so before reaching the minimum term will cause a final bill to be due) regardless of the country beimg in lockdown.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎28-03-2020

I feel like I've been deactivated too..........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-03-2020

You pay a monthly tariff whether you use it or not until you cancel.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎28-03-2020

@MI5 wrote:
I feel like I've been deactivated too..........

Just wind yourself up....

Veritas Numquam Perit

MI5 · ‎28-03-2020

Think I might go back to bed.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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