Technical problems at NP4 0YP

[Anonymous]

There has been a technical issue at NP4 0YP for almost 2 weeks now, and I get updates constantly, the last update was last night to tell me the fault has been resolved, but tested and it's still a problem.

What are your "engineers" doing !!!!!!

[Cleoriff]

Hi @Anonymous This is a customer to customer forum so we can't answer that query...

Have a look at this help thread https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833 

Have you downloaded the My Network app where you can disagree id its showing a good connection? http://www.o2.co.uk/apps/my-network

You may wish to complain here http://www.o2.co.uk/how-to-complain

[Cleoriff]

I have just checked your postcode and no problems showing

In the interim till issues are solved you may want to download Tu http://www.o2.co.uk/apps/tu-go

[MI5]

Have you rebooted the phone since the fault was reported to have been fixed?

[Anonymous]

Yes I have re-booted and it's still the same!!

[Anonymous]

ooops sorry thought it was to O2

[Bambino]

@Anonymous If the problem is just in your area, you can try calling customer service from out of the area, if you can, and report the problem again.http://www.o2.co.uk/contactus

[Anonymous]

yes I know, system says there is no problem but O2 say there is, who knows??

[MI5]

The problem may be fixed but they may not have finished testing or turned the mast back on yet.
You can download the My Network app and continue to report the fault from there http://www.o2.co.uk/apps/my-network
You may also want to call CS once service is restored as they may give you a goodwill credit on your account.