Tarriff cost

[Anonymous]

Hi,

Can you please tell me why my monthly charge is £9.30p and my husband's monthly charge is £7.96p for the same sim? This has been for some time, but we have only just noticed this with setting up the change from Virgin Mobile to o2.

I look forward to hearing from you.

MaryR

[Bambino · Accepted solution]

@Anonymous This is not O2. This is a customer community and is visible to the public. If you don't want to start getting spam calls, I suggest you remove your names and phone numbers. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove your numbers.

You need to speak to customer service to ask about your phone charges.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

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[Anonymous]

Hi,

Many thanks for your advice and help. Very much appreciated.