on 14-05-2017 10:49
Hi , a question ?
i have 3 phones on different tariff , my daughter had no wifi at home so she has the most expensive one
O2 refresh 24 20gig
She has now moved house and is able to get VM and now has wifi , so she uses less than 3 gig a month .
I called O2 Customer services to see about reducing her bill by reducing her data .
I was told i cannot reduce data ? only increase it ?
So O2 wont let me reduce my bill ? untill the 24 month contract is out ?
is this normal
Solved! Go to Solution.
on 14-05-2017 10:57
on 14-05-2017 10:57
on 14-05-2017 11:44
on 14-05-2017 11:44
The only way you can reduce is to pay off the current device plan & upgrade to a cheaper tariff
on 15-05-2017 07:49
T&C,s need a change , My ISP allows me to increase or decrease my package anytime , Sky TV allows customers to change packages each month .
Ridiculous how you could take a new phone and if you are sold a package thats too high for your usage you cannot change it
on 15-05-2017 08:22
on 15-05-2017 08:22
on 15-05-2017 10:45
on 15-05-2017 10:45
on 16-05-2017 10:03
on 16-05-2017 10:03
@Beenherebefore thanks