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Tarrif changed mid contract

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Brea17nd
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on ‎13-12-2023 16:09

on ‎13-12-2023 16:09

I am tied in to September 2024 with a £14 discount but for some reason only £7 has been deducted.  My partner has the same tariff as we renewed together and she is getting the full discount. Can you explain why please?

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MI5
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on ‎13-12-2023 16:13

on ‎13-12-2023 16:13

@Brea17nd 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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on ‎13-12-2023 16:12

on ‎13-12-2023 16:12

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎13-12-2023 16:13

on ‎13-12-2023 16:13

@Brea17nd 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Brea17nd
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on ‎13-12-2023 16:15

on ‎13-12-2023 16:15

Thanks for your help. They don't make it easy to get information 

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