Tariff

Ssss · ‎25-08-2020

Hi ,
Why has my payment gone so high these last couple of months. The tariff that I signed up to was £13.00 a month but you are charging me £16.00. Can you help me? Can I cancel this contract because you are charging me too much on what I signed up to.
Thank you.

jonsie · ‎25-08-2020

Have a look here @Ssss

Guide: Have you fallen for or been conned into a premium rate scam? What to do next

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎25-08-2020

@Ssss

Some tariffs are discounted for a period of time. After that, they revert to full price, so check to see if your discount period has ended.

If you want to cancel, you can see how to and check any costs by following the guide here Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Marjo · ‎26-08-2020

Hi there @Ssss , welcome to our community.

Did you manage to find out what the additional charges were on your bill? Any help from the above suggestions?

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