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Tariff

Anonymous
Not applicable

Why am I still paying £38 a month when I have finished pay for my iphone?

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Cleoriff
Level 94: Supreme
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@AnonymousHave you cancelled your contract? https://community.o2.co.uk/t5/How-to-guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526

If you haven't it will keep rolling on...

Veritas Numquam Perit

Girl in a jacket

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Message 2 of 5
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Cleoriff
Level 94: Supreme
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@AnonymousHave you cancelled your contract? https://community.o2.co.uk/t5/How-to-guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526

If you haven't it will keep rolling on...

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
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MI5
Level 94: Supreme
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Once the device plan is paid, you continue to pay for the airtime only, unless you cancelled?
How refresh works here https://community.o2.co.uk/t5/How-to-guides/How-does-O2-Refresh-work/ba-p/1014093
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
Level 66: Unequalled
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Where did you take your contract from?
Only o2 contracts will reduce after 2 years when the phone/device is paid for (as explained in the link above).
If you got it from CarphoneWarehouse or another 3rd party then the price you signed up for will continue on.
If you have finished the 2 year term, then you can either switch to a SIMO (Sim Only deal) or take a new contract depending on what you prefer/is correct for you.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 5
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Anonymous
Not applicable

@Anonymous Did you have an expensive tariff as that’s the only way you be paying that amount for an airtime plan or did you acquire the contract through an independent which means it’s a standard 24 month contract 

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