Tariff

[Rys]

My Tariff is shown as £19.00 a month but I'm being charged 0ver £28.00, has anyone else had this problem

[MI5]

@Rys 

Check your MyO2 for a breakdown of additional charges, there are many reasons why http://www.o2.co.uk/myo2

[Rys]

I have no extras. It's a new contract and it appears  O2 may have changed my tariff without consulting me.  

[MI5]

@Rys 

That would never happen.

Did you take the contract with O2 or a third party with a cashback deal?

If it's a cashback deal, O2 will always charge the full tariff rate and you need to claim the cashback from the retailer.

[O2Tracey]

If this is your first bill, it maybe pro rata, so it means you have a few extra days to pay till your billing date. Customer services will confirm it, or pop into store with your phone and they will have a look for you

[Marjo]

Hi @Rys , did you manage to find out what those additional charges were for in the end? It would be great to hear back from you to see how you're getting on.