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Tariff through Virgin doesn't match O2

CRoberts18
Level 1: Joiner
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Hello,

 

As the title says, I arranged my new O2 tariff through Virgin Media, as an existing customer of their broadband. Through my Virgin account, I acquired an O2 pay monthly deal of unlimited data, calls, and texts for £20. However, My O2 is showing my tariff as 250GB data, unlimited calls and texts for £25 / month.

 

At first, I thought it might have just been an error, as I only signed up this week, but I've now had my first bill come through (to be paid 5th July) and the O2 price/data are still the details shown on my account / bill.

 

Anyone had similar issues buying through Virgin?

 

Thanks

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MI5
Level 94: Supreme
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Registered:

@CRoberts18 

Your data will be increased to unlimited after 14 days under Volt benefits Volt Megaguide 

As for the price difference, you may have a discount bolt on or you need to contact O2 Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147438 Posts
  • 637 Topics
  • 28316 Solutions
Registered:

@CRoberts18 

Your data will be increased to unlimited after 14 days under Volt benefits Volt Megaguide 

As for the price difference, you may have a discount bolt on or you need to contact O2 Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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