Tariff increases

[D1971]

My tariff increased by 90% why is it

[pgn]

Probably a mistake, but as nobody here can access your account, you will need to either check in your MyO2 

https://accounts.o2.co.uk/signin via browser, or Guide: How to find help & contact O2 - calling around 8am may get your call answered more quickly, or try the Social Media route, if Facebook or X/Twitter is your thing... And keep nudging until you get a response, 2 to 3 days is to be expected, with nudges 2 or 3 times a day. Good luck @D1971.

[MI5]

@D1971 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

Also some guides that may help:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Phishing, Smishing & Scams. Latest info & advice. 

Or call payment management on 0800 902 0217 / 0800 032 5302
Thanks