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Tariff does not match what I actually receive

Djc2009
Level 1: Joiner
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My tariff states that for 15.34. I should receive....

a month

500MB data 

1000:00 minutes

Unlimited texts

 

however, I only recieve 500mins,    I am now being charged a lot as I have gone over 500mins and I can’t get through to anyone to discuss.... any advice folks?

 

 

many thanks

 

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MI5
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https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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Cleoriff
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