Tariff charges

[Alice10]

O2 have increased tariff charges on my phone accounts, can I change the tariff to reduce costs. It's impossible to try and get hold of any information online as website sends you round in circles, not chat live available and can only get a call back for next week!

[jonsie · Accepted solution]

If you are on a Refresh contract you should be able to

Have a look what options you have in My O2

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this