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Tariff charge v actual charge

Motherwell1
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on ‎22-07-2020 12:47

on ‎22-07-2020 12:47

Tariff is £35 but charge is £48. Why?
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MI5
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on ‎22-07-2020 12:55

on ‎22-07-2020 12:55

@Motherwell1 

We have no access to accounts on here so cannot answer that, sorry.

You can see a breakdown in your MyO2 http://www.o2.co.uk/myo2

Or by calling customer service Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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