on 29-03-2011 12:29
on 29-03-2011 16:03
Just phoned o2 to downgrade my tariff as I have reached 9 months and been told all the tariffs have changed. I am currently on the o2 40 18 month tariff. To downgrade I have to go to the new tariff which gives 600 mins and Unlimited texts (the same as what I am on already!) but I will lose data for £36.00 per month. Data will cost me an extra £6. This means to downgrade and keep data it will cost me £42.00 per month rather than the £40.00 I am currently paying. Even after requesting to speak to a manager they refused to lower my tariff further as in their eyes because the base price of the tariff is cheaper they are covered by the terms and conditions. I haven't read the terms yet to double check this but it sounds extermely unfair. Anyone have experience of this?
So, if you're already on a 600 minute tariff...surely the next tariff down is the 300 minute tariff which, including your data, is £37.00?
on 29-03-2011 18:50
on 29-03-2011 19:41
on 29-03-2011 20:09
on 29-03-2011 20:50
I'm sounding like a scratched record on this last point but, as call charges have gone so high, are you sure you want tom drop tariff anyway?
If yes, then the common sense thing to do would be to include the cost of the data bolt on as part of the tariff drop. And allow you to move to the 300 min option. ESPECIALLY as their own new rules state that a data bolt on MUST be sold with tariffs for smartphones! Did you mention that to them?
on 05-04-2011 19:21